privacy policy

Nibblo Ventures LLC ("Nibblo", "we", "us") is responsible for the personal information described in this policy. You can reach us at info@gonibblo.com. If you have an account with us, we are the controller of your account and order data.

We collect what you choose to send us, including:

• your name, email address, phone number and shipping address;
• order history, subscription preferences and payment metadata;
• details about your dog that you volunteer, such as name, breed, age or weight, when you use sizing or feeding tools or reply to a survey;
• customer service messages, reviews, photos and videos you submit;
• anything else you include in a message to our team.

When you browse the site, our servers and analytics tools record standard technical data: IP address, browser and device type, operating system, pages viewed, referring site, clickstream and timing, and general location derived from your IP. Where you interact with our emails or ads, we note opens, clicks and conversions. This information helps us run and improve the store.

• take and fulfil orders, manage subscriptions and process refunds;
• send transactional messages: order confirmations, shipping updates and subscription notices;
• provide customer support and handle guarantee claims;
• personalize product recommendations, feeding guidance and content;
• run promotions, loyalty programs and request reviews;
• detect fraud, secure the site and enforce our terms;
• measure advertising performance and improve our products and marketing;
• comply with legal and tax obligations.

We share information only with the parties we need to serve you, under contract that limits their use of it: payment processors; fulfilment and shipping carriers; email and SMS providers; customer service, reviews and loyalty tools; analytics and advertising platforms; and the agencies that host and maintain our systems. We may also disclose data when required by law, to respond to a valid legal request, to protect our rights or safety, or in connection with a merger, acquisition or sale of assets. We do not sell your personal information and we do not share it for cross-context behavioral advertising without giving you the chance to opt out (see Your rights below).

Card transactions are handled by third-party payment providers. We never see or store full card numbers, expiry dates or security codes; we keep only the last digits and the transaction reference needed for receipts, refunds and subscription billing.

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, and understand how the site performs. Essential cookies are required for the store to work. Analytics and advertising cookies are used to measure and improve marketing. You can manage cookies through your browser settings, through a consent tool where we display one, and through the opt-out links in Your rights. Turning off non-essential cookies will not stop you from ordering.

We only send marketing where you have asked for it. Every email includes an unsubscribe link, and you can reply STOP to any text message to end it. Message frequency may vary and data rates may apply. Withdrawing marketing consent does not stop transactional messages about your orders or subscription.

We keep order, account and support records for as long as you have an account and afterwards as needed for tax, warranty, audit and legal purposes, typically up to seven years. Marketing data is kept until you unsubscribe. Aggregated or de-identified data may be kept indefinitely because it no longer identifies you.

Depending on where you live, you may ask us to access, correct, delete, or port your personal information, restrict certain processing, or receive notice before your data is shared. Residents of California and other US states with privacy laws may additionally opt out of the sale or sharing of personal information and are protected from discrimination for exercising these rights. In regions covered by GDPR-style rules you may object to or withdraw consent for processing. Email info@gonibblo.com with your request and we will verify your identity and respond within the deadlines that apply to you. You can also stop marketing at any time as described above.

This site is for adults buying products for their own pets. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us data, contact us and we will delete it.

We use encryption in transit, access controls, and vetted service providers to protect your information, and we limit internal access to what a role requires. No method of transmission or storage is completely secure, so we also ask you to keep your password and account details private.

We may update this policy as our products, tools or legal obligations change. The date at the top of this page marks the latest version, and material changes will be highlighted on the site or sent by email where we have your address.

For privacy questions, requests or complaints, email info@gonibblo.com and we will acknowledge your request within two business days. You also have the right to raise a concern with your local data protection or consumer authority.